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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
) s$ z" ^7 B0 R【咨询公司】：E世博; P _1 s" X3 s& }$ U, n/ Y
【公司账号绑定】：已绑定
" C `1 T: D) r6 U$ U【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
5 I& R& o# S K1 _ 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。" @8 l. x/ L( @7 t9 B
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
' ]8 z0 g! }! e0 H 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。- S- j4 R8 N" l8 }4 L$ ]/ y
另外，建议提升网站安全措施，否则让人很不放心。
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 ' R3 w/ C- w, k4 z- L/ a& f# H7 ^. g
0 F* ^2 F7 q0 ~( ], B0 O好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
) Y; g! t4 }& S7 V--------------------------------------------------------------------------------------------------------------------
4 `3 E" }; E9 f: ]0 o# W- B跟进情况更新：
3 C! q) ^ r" f% R2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服; |4 E# {- p3 F- A3 B& _
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。: y+ \' E- I3 ]- t* L
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价6 w! I ~% w( ^8 E% C) o: }
2022-10-27 14:24 【会员评价】—— 中评
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评价说明：
9 m8 E/ @% a/ x+ s1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
' j1 V8 x" O& E- }. y- F( h6 d2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好- e& k6 k) [9 }, w8 i6 |- T$ o
e妹已将您的状况回报给相关单位了！
8 j0 d6 L0 N+ o: d- R& ]+ R0 d请哥哥放心，公司会尽快协助您的问题的～2 w0 W( ]8 o( @4 [$ y% t) X
由于妹妹权力有限，无法了解详细原因 :(
* t' r2 E" i' t如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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