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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo, }/ Y! N* Q. X
【咨询公司】：E世博
1 { k6 I- N) x& Z6 @【公司账号绑定】：已绑定5 W6 ]! A# E) D# [ F: E u
【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
# e0 o! Z. N1 e. |: C 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。8 [( J# J# x8 }
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。# I0 h' O4 a: W6 H( B D! {% z+ S' L
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。9 s8 a/ a% n8 O) p- M
另外，建议提升网站安全措施，否则让人很不放心。2 k6 n$ I ]1 ?/ e3 |' F! n
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 1 X$ k/ x: E, Q1 v; T' B; B$ J+ K
* d! T3 j, S3 I: \' ~, z& I好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
. z( W: `9 |5 S- l--------------------------------------------------------------------------------------------------------------------: g6 s- v% C) c! v
跟进情况更新：
$ @ H( O0 r% m8 p- Q2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
$ b( S$ x( j5 `; \3 D s2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。9 D$ @( V, s5 n& X% I4 J4 a6 W) T: A
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价. s# K5 w. U4 A$ t, O, z
2022-10-27 14:24 【会员评价】—— 中评
7 S% A8 S$ e/ ?, `" h1 n8 C; p& f- P) }9 S4 n
评价说明：
8 f( D4 C: M9 A# o1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理. E) ]% o" w9 f/ q2 }
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好! h% k E% `4 i( ?
e妹已将您的状况回报给相关单位了！
( [6 R9 A$ i0 r7 O请哥哥放心，公司会尽快协助您的问题的～! { H$ F/ y, |" s O: Y4 B% r
由于妹妹权力有限，无法了解详细原因 :(
- ]! f( X# V3 b- }如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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当前离线
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