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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑 6 [) `- p1 ~/ {' N& R4 Y
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【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核: ^6 Q$ Y2 ~4 S
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | |
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多久才能审核完？客服让我联系你们。2 X' C, _" D6 F
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4月15日至今，客服都是这样回复的
) i" D. R: Z3 P# K3 x# O+ g田新营 17:00:55
5 w e. X a- Z6 }没有回复呀
" c0 n# T {/ V! l0 D2 O6 ~霏霏 - 鸿运国际娱乐城 17:01:27
( ^% i6 E# p( d" z) b- F亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢4 w" r( d. N9 }# v+ k
田新营 17:02:147 i1 c" X/ f9 f( b
风控可以聊天吗？
8 Y' O) f9 c7 Z" d田新营 17:02:38( H+ _, B, b' Y8 \! z q% Q
等回复要多久？& _* a9 ~: F! V
霏霏 - 鸿运国际娱乐城 17:02:41 M, z4 p/ O1 |& s: x
不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢- H- B( c+ V7 z) D% [
田新营 18:23:20# r( T" u# @) e- s
多久结束？作为公司客服，不知道公司审核流程吗？
5 |6 _1 L4 t! W1 ~( o; ^5 c+ w霏霏 - 鸿运国际娱乐城 18:23:57 g1 r. \5 |. H* J: b$ E
您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢
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! c( ]: ? `! l- [7 m: o- s) M+ l风控到底是谁？我电话他。, V1 y9 I6 u+ {& ]/ P: I
霏霏 - 鸿运国际娱乐城 18:24:55
3 I) T8 b b6 u: u' l唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]/ A: g4 g" I1 I) x, v
田新营 18:25:34+ d. c) z8 K( _2 }: D$ m$ K8 E
你们公司太垃圾了吧？这么敷衍客户
& |4 T8 t3 w3 |# {! \5 Q) j霏霏 - 鸿运国际娱乐城 18:26:14- l. q. z; v: Z6 r1 p- l. U2 _
您好，安全审核请您耐心等待风控部门的审核哦 谢谢# [ C- e$ X% x+ u1 C% X A w
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我每天都来问8 M$ q+ ]0 D" l9 D- E7 a
田新营 18:36:06# T. v' g* L$ S9 W
你们老板呢？或你们的监管部门
9 _3 D4 H: {& a& K霏霏 - 鸿运国际娱乐城 18:36:23" `* X1 F; ?, _+ X) F" @! M+ W. k
我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢% s7 Y( r% y* @
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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