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离奇：彩票奖金“不翼而飞” 彩民无证据百口莫辩
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连日来，频繁有彩民致电本报，声称自己在网络购彩过程中遭遇投注信息被篡改、中奖奖金无法顺利到账等情况。但由于没有留下截图作为凭证，最终百口莫辩。
: @- @. V$ `4 l# u7 s 通过网络检索记者发现，多数网络购彩“揭黑”帖同样带有自说自话、无据可查的共同点。除截取屏幕上瞬间显示的有效信息外，能够提供给彩民用以维权的凭证寥寥无几，这也成为网络购彩过程中极易引发纠纷的安全隐患。6 D' B; B- ]+ b- X3 W1 V
[b]只有截图唯一凭证[/b]
- z# h0 I, i% b! H- X “请出示截图”，是许多彩民致电售彩网站客服进行投诉时最常听到的一句话。 o/ P$ f& ~! F9 e
前不久，来自重庆市九龙坡区的彩民宋先生声称，自己在[b]淘宝网上购买大乐透时中得的90元奖金“不翼而飞”[/b]。中奖后，宋先生发现页面上显示出“中奖处理当中”的字样。后经刷新，确定奖金已到位。正当他欲用这笔钱继续购彩时，页面上却再次显示出“中奖处理当中”的字样。“最终，我无奈吐下奖金被‘永久处理中’的苦果。”宋先生告诉本报记者。此现象在多家网站出现，在论坛中，就曾有彩民对网易代购彩票平台进行投诉的帖子。
/ _. N3 d& h# R 针对宋先生的问题，淘宝客服的回应为：“开奖后与奖金到位需要一段时间，此期间系统显示‘中奖处理中’的字样属正常现象。而奖金到账又消失的情况是不可能出现，如有，请出示截图。”由于确无及时截图加以佐证，本报记者同样对宋先生口述内容的真实性无从验证。“难道牵扯到彩票机构、售彩网站、第三方支付平台的销售体系，只有靠消费者自己截图才能保存下一笔笔投注信息吗？”对于淘宝客服的答复，宋先生并不满意。1 l7 L. b6 g# ~' ~
[b]凭证缺失难根治[/b]
9 \% B9 q' T2 u# @/ \ 据了解，多数购彩网站的用户页面均提供有类似于“我的订单”、“已购彩票”等回执性质的购彩记录明细。然而，这种由网站系统提供的购彩记录同样被部分彩民，尤其是自称利益受到侵害的购彩者视为“一家之言”。“这就好像网站客服不相信我反映的问题一样，我也有理由不相信可任由网站自己操作的销售记录。”宋先生说。3 `6 p2 T8 v& W( @
[b]2010年上半年风传于网络上的“淘宝购彩中二等奖被篡改”事件后[/b]，许多网购彩民提出，最公证的“凭证”应由网站前台显示的购彩记录、网站后台的下单记录、彩票机构的销售数据以及彩民自己的网页截图构成。- _! a2 R( l, P6 I% H
“目前就国内网络售彩行业内的现状来看，还没有哪家网站具备供彩民实时查询网站后台下单记录的技术，这一环节也的确是行业内有待解决的老课题。不过，类似于淘宝这样的售彩网站只是连接于彩票机构与彩民之间的销售平台，我们甚至没有能力完成任何数据的修改。”淘宝网一位相关负责人告诉记者。/ {$ |' g0 L1 r3 N
针对彩民与售彩网站就销售数据可靠性问题展开的博弈，一些对彩票销售系统谙熟于胸的彩站经营者指出，彩票中心的及时销售数据是不对外公开的，更不可能拿出来给那些网购的彩民做凭证。
$ |9 C* X8 U& k" @ “就算福彩中心出示销售数据，少数心态不健全的彩民仍会散布‘内部篡改’之类的言辞。这种‘心理硬伤’可能是网络技术无法解决的。”北京市朝阳区10502800号彩站站主蔡先生给出上述解答。 |
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