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会员tianxinying咨询鸿运国际公司无法提款事宜
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本帖最后由 tianxinying 于 2017-4-18 19:11 编辑 ' {) y7 v3 h! _: ^ Q% W* n
S& w6 O8 r2 h- z, d( t. f【会员论坛ID】：tianxinying 【咨询公司】：鸿运国际 【咨询内容】：5万本金，盈利到22万多，普通会员单日最高提款19万。提交提款申请后，没人理会，客服让邮件联系风控，风控根本不回复 发了2次邮件也没用。 下面是交涉过程： 到底审核多久？客服不知道，风控不回复邮件。请论坛处理。 客服回复： 霏霏 - 鸿运国际娱乐城 22:07:23 您好！经查询您的账号被我们风控部门随机抽取为安全审核，如果有任何疑问，您可以发送邮件至我们风控部门进行查询，邮箱地址是[email protected] 谢谢 发送邮件 用户tianxinyin，取款19万，还是未审核8 z6 w' z0 }" I5 R- g% m5 A9 R4 I
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时 间：2017年4月15日(星期六) 晚上10:12 | [url=][/url][url=][/url][url=][/url][url=][/url][url=][/url] | |
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多久才能审核完？客服让我联系你们。
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4月15日至今，客服都是这样回复的
% D3 ~, s* h8 b田新营 17:00:55, A Y; Q" U" O v' b& U
没有回复呀# p4 l& D4 f1 \/ a' i$ F# G) Z2 W6 D
霏霏 - 鸿运国际娱乐城 17:01:27' \0 o3 I3 f1 k/ Z) p0 J7 x
亲 这个我们客服无权处理，请您耐心等待风控的审核哦，审核结束之后会邮件通知您的哦 谢谢6 ^6 Y- ?7 i; k$ b' s# U1 y9 B
田新营 17:02:14
" ~& E3 j( n* F2 I+ B风控可以聊天吗？# X3 R4 I+ U. ~# J& W8 b
田新营 17:02:38
5 s1 j- d; C$ c! c% I7 z k等回复要多久？
/ ` l, \$ x- b, I/ M/ D3 U2 X霏霏 - 鸿运国际娱乐城 17:02:41
2 t4 r- y3 z6 r& J! [" _' f不可以的 唯一的方式就是发送邮件进行咨询哦 谢谢
5 L6 l* w. q: H, R% e田新营 18:23:20. w7 [; h6 J( a m
多久结束？作为公司客服，不知道公司审核流程吗？
9 M5 E9 Y; u( t) p霏霏 - 鸿运国际娱乐城 18:23:57/ Q# w* ~& }. O& {( o$ U
您好，安全审核问题我们客服不处理，请您耐心等待风控部门的审核哦 谢谢; V7 T9 G/ E. L7 n* b) F2 [
田新营 18:24:31
7 {- ^- k' D: F: E1 |1 L( ^风控到底是谁？我电话他。
9 y+ e5 M7 r7 C$ n霏霏 - 鸿运国际娱乐城 18:24:55
( K4 @5 K9 g) Z3 ?唯一的方式就是邮件进行联系哦，邮件地址为 [email protected]. r( P4 y3 [7 D8 M. U# ]
田新营 18:25:342 d; e! y0 [5 j# U8 y
你们公司太垃圾了吧？这么敷衍客户, k. p6 B2 n$ Y7 l
霏霏 - 鸿运国际娱乐城 18:26:14
; c7 I4 h" c6 j: U) g, X/ G2 Q' |您好，安全审核请您耐心等待风控部门的审核哦 谢谢) L( U! M- z" o f( O- g
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我每天都来问
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6 [$ V6 j( U; a* L' A3 h你们老板呢？或你们的监管部门# i, |; u+ a/ P& _
霏霏 - 鸿运国际娱乐城 18:36:23
0 J$ z: s- O; j% t6 g4 @我们客服不处理安全审核问题，唯一的方式就是请您联系风控部门进行咨询哦 谢谢
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你这个是属于公司纠纷范畴。论坛的咨询区不受理纠纷申诉的，暂时无法为你提供更多帮助。建议你前往查看纠纷申诉区按照规则发帖。此贴关闭处理 |
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既然客服有解答你，让你发邮件咨询，那你就按他说的 看审核结果是什么，既然已经回答你不出款的原因了，剩下的内容就属于纠纷范畴，如果你符合纠纷区申诉的条件，可以去纠纷区发帖，如果不满足的话， 请你耐心等待对方风控部门的审核结果 |
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