优惠论坛
Well123
注册
找回密码 |
天策评选的优秀公司,所有会员与公司发生的问题我们将负责尽力协助处理。
收起/展开
新晋公司
 

新晋公司具有驻站代表,并不在论坛纠纷服务范围内,请会员自行判断选择

  • 356
S级信誉公司
ManBetX万博
YZ
乐投
taptap(点点)
E世博
瑞丰国际
A级信誉公司
吉祥坊
星宝合营
乐动体育
B级信誉公司
bet365
C级合作公司
CMP
金星
LOKI
平博
  • 推荐主题
  • 热门活动
  • 币圈快讯
  • 商城动态
重要通知
 
论坛搜索
              搜索
Array ( [fid] => 6926 [description] => 本版块汇集天策优质原创美文,是天策会员智慧与灵感碰撞之源。 [password] => [icon] => 9b/common_6926_icon.png [redirect] => [attachextensions] => [creditspolicy] => Array ( [digest] => Array ( [usecustom] => 1 [cycletype] => 0 [cycletime] => 0 [rewardnum] => 1 [extcredits1] => 0 [extcredits2] => 0 [extcredits3] => 0 [extcredits4] => 0 [extcredits5] => 0 [extcredits6] => 0 [extcredits7] => 0 [extcredits8] => 0 [rid] => 3 [fid] => 6926 [rulename] => 加精华 [action] => digest [fids] => 6966,6903,6944,6958,6973,6728,6929,6874,6894,6896,6885,6857,6868,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926 ) [post] => Array ( [usecustom] => 1 [cycletype] => 1 [cycletime] => 0 [rewardnum] => 75 [extcredits1] => 0 [extcredits2] => 0 [extcredits3] => 0 [extcredits4] => 0 [extcredits5] => 0 [extcredits6] => 0 [extcredits7] => 0 [extcredits8] => 0 [rid] => 1 [fid] => 6926 [rulename] => 发表主题 [action] => post [fids] => 32,52,67,447,1120,1151,1156,6750,6762,6763,6766,6769,6772,6773,6787,6796,6808,6809,6810,6813,6814,6820,6829,6830,6846,6856,6864,6865,6827,6930,6931,6776,6858,6880,6764,6932,6871,6758,6905,1116,6788,6812,6798,6736,6759,6842,6966,6767,6828,6924,6935,6936,6938,6940,6941,6826,6909,6803,6919,6911,6908,6881,6920,6912,6913,6921,6925,6922,6789,6818,6819,6872,6928,6866,6969,6891,6889,6888,6917,6939,6947,6961,6824,6815,6937,6943,6970,6869,1121,6934,6903,6974,6944,6958,6973,6728,6929,6874,6894,6765,6896,6885,6857,6868,1113,6778,56,6844,6878,6802,6933,6811,6923,6877,6875,6918,6892,6757,6832,6833,6836,6790,6838,6794,6791,6795,6793,6848,6837,6849,6850,6851,6852,6853,6854,6863,6882,6900,6902,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926 ) [reply] => Array ( [usecustom] => 1 [cycletype] => 4 [cycletime] => 0 [rewardnum] => 0 [extcredits1] => 0 [extcredits2] => 0 [extcredits3] => 0 [extcredits4] => 0 [extcredits5] => 0 [extcredits6] => 0 [extcredits7] => 0 [extcredits8] => 0 [rid] => 2 [fid] => 6926 [rulename] => 发表回复 [action] => reply [fids] => 32,52,67,447,1120,1151,1156,6750,6763,6766,6769,6772,6773,6787,6796,6808,6809,6810,6813,6814,6820,6829,6830,6846,6856,6864,6865,6827,6930,6931,6776,6858,6880,6764,6932,6871,6758,1116,6788,6812,6798,6736,6759,6842,6966,6767,6828,6924,6935,6936,6938,6940,6941,6826,6909,6803,6919,6911,6908,6881,6920,6912,6913,6921,6925,6922,6789,6818,6819,6872,6928,6866,6969,6891,6889,6888,6917,6939,6947,6961,6824,6815,6937,6943,6970,6869,1121,6934,6903,6974,6944,6958,6973,6728,6929,6874,6894,6765,6896,6885,6857,6868,1113,6778,56,6844,6878,6802,6933,6811,6923,6877,6875,6918,6892,6757,6832,6833,6836,6790,6838,6794,6791,6795,6793,6848,6837,6849,6850,6851,6852,6853,6854,6863,6900,6902,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926 ) ) [formulaperm] => a:5:{i:0;s:0:"";i:1;s:0:"";s:7:"message";s:0:"";s:5:"medal";N;s:5:"users";s:0:"";} [moderators] => [rules] => [threadtypes] => Array ( [required] => 1 [listable] => 1 [prefix] => 1 [types] => Array ( [1570] => 年终总结 [947] => 版主推荐 [1571] => 优质好贴 [1572] => 其他征文 ) [icons] => Array ( [1570] => [947] => [1571] => [1572] => ) [moderators] => Array ( [1570] => [947] => [1571] => [1572] => ) ) [threadsorts] => Array ( ) [viewperm] => 9 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 31 67 68 69 73 75 76 81 83 84 87 89 90 91 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 7 8 92 [postperm] => 38 66 74 79 85 86 1 2 3 [replyperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92 [getattachperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92 [postattachperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92 [postimageperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92 [spviewperm] => [seotitle] => [keywords] => [seodescription] => [supe_pushsetting] => [modrecommend] => Array ( [open] => 0 [num] => 10 [imagenum] => 0 [imagewidth] => 300 [imageheight] => 250 [maxlength] => 0 [cachelife] => 0 [dateline] => 0 ) [threadplugin] => Array ( ) [replybg] => [extra] => a:2:{s:9:"namecolor";s:0:"";s:9:"iconwidth";s:2:"60";} [jointype] => 0 [gviewperm] => 0 [membernum] => 0 [dateline] => 0 [lastupdate] => 0 [activity] => 0 [founderuid] => 0 [foundername] => [banner] => [groupnum] => 0 [commentitem] => [relatedgroup] => [picstyle] => 0 [widthauto] => 0 [noantitheft] => 0 [noforumhidewater] => 0 [noforumrecommend] => 0 [livetid] => 0 [price] => 0 [fup] => 6831 [type] => forum [name] => 天策美文 [status] => 1 [displayorder] => 3 [styleid] => 0 [threads] => 1997 [posts] => 196850 [todayposts] => 0 [yesterdayposts] => 0 [rank] => 11 [oldrank] => 16 [lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256 [domain] => [allowsmilies] => 1 [allowhtml] => 1 [allowbbcode] => 1 [allowimgcode] => 1 [allowmediacode] => 0 [allowanonymous] => 1 [allowpostspecial] => 21 [allowspecialonly] => 0 [allowappend] => 0 [alloweditrules] => 1 [allowfeed] => 0 [allowside] => 0 [recyclebin] => 1 [modnewposts] => 2 [jammer] => 1 [disablewatermark] => 0 [inheritedmod] => 0 [autoclose] => 0 [forumcolumns] => 0 [catforumcolumns] => 0 [threadcaches] => 0 [alloweditpost] => 1 [simple] => 16 [modworks] => 0 [allowglobalstick] => 0 [level] => 0 [commoncredits] => 0 [archive] => 0 [recommend] => 0 [favtimes] => 0 [sharetimes] => 0 [disablethumb] => 0 [disablecollect] => 0 [ismoderator] => 0 [threadtableid] => 0 [allowreply] => [allowpost] => [allowpostattach] => )
打印 上一主题 下一主题
有感支付掉单给玩家带来的影响以及客服处理方式的重要性
  [复制链接]
avatar
跳转到指定楼层
1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
. P) |6 d$ j" ]作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,," i" o- v; w5 L( `2 b2 ]
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
& T7 _  ?: j: c- v. }% P2 `' X3 p- r( ~7 L9 F' D5 \
新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
" D' S& a3 X0 K& y9 D1 U- q* e) F+ i$ p

3 L0 i3 f& j; v& d( \2 w关于掉单,论坛也有过不少帖子& q+ P! Q) X+ ]" Y/ d
8 N" O$ j3 \0 p  x# L8 z: [

6 a0 U( h5 v( h. S有出来吐槽的1 N* P, P7 M% T  z9 z  j; g
3 P. O; d# P  a4 ]+ r3 W! _

2 H1 ]3 v* {; Y5 {有出来骂人的
- h4 i0 @* A' G
- u9 U: t8 u# h9 G0 y& i5 D7 N7 W, }

" M! b- D7 i9 a) h/ n( Z+ J4 T4 p2 T有哭成泪人的
- s0 M, t$ X& `3 I2 R6 U/ W4 }1 i, ^) V1 _- f

% N7 y7 Q' K+ T( [9 P4 Q总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,," N2 E2 A  V1 R' w
. M% K1 ~3 \* ~$ L! a

) f3 j( L4 m' ?/ n/ d3 p而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!  E: i0 ^5 d* B1 U

: D) ~  l( B+ a+ t  D$ ^7 k8 N& p
2 K3 ~: `. l. Z( }4 M% r
因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。$ w* B4 v8 T7 |8 J, }

' q2 u3 ~! w: y" ^+ a: Q/ g4 O+ t

" R! k2 r8 v7 n! q8 q6 i然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,5 s1 v. K7 F5 B% {8 _3 M

: _* N8 S; ?1 o  n9 s; s( n

/ `" {4 d8 @: T
9 q; F3 [* z4 H* j0 o

; |0 {' i1 }, C/ ?; ~接着,公司站出来了:让我想一想静静,,,0 _; {5 f) D% |6 k* |3 p! w

! I$ O) O8 \. @! p: F' A
$ ]9 h) o' l. a& m# V3 r
钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,1 D2 `- I8 d; ^0 r  }2 F! H* i

; H5 P; I( O, `* j1 _: U+ I' ~
/ H4 ?$ B  M! Q4 s* }9 J# A
还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
6 g" ?' S# b% B4 |! ^( z9 W2 D, n0 ~7 E% l2 U2 D' G" o  U" @

$ C. j9 f, \( S, l- Q0 E; ?% o根源在哪里?
1 V( A1 z! C- W5 o根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环# `9 L$ }/ n) u  J
7 d) D; d0 ]; k. P) @' X8 W
, k$ v: e  V; ]. a
客服懂每个银行查详单,查流水,查电子单的具体操作吗?
& J1 j% F4 i& p9 q9 X6 {9 E$ A- L+ e  G: A* Q

5 B" B) H- A( X客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?$ }2 X6 ]$ P8 _
; I2 G& ^/ l- g
: \+ a* B5 K4 ?% h. \( \
客服懂自家的支付方式的时效效性和最优化吗?% ]0 x7 L$ ?) J) r# Y8 M
# b9 N) n) N4 {) U/ B& K
8 c- ~! k% V* }3 K% u; W
客服懂常规问题发生后,正常解决所需时间多久吗?8 t  H5 I3 b5 J; D# P0 D

1 b+ w1 F8 I# j2 s4 U9 \2 [# H

3 L% U2 f/ [: s( z) \, `联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?; S: C4 X, h8 Z: s

, @5 z/ |0 G! J

/ O. ?! h6 n; ?$ p4 P/ }+ `# z有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
3 T7 d7 S3 P6 x, [: q6 ?* Z# O( t4 n/ D' W( N3 u. G3 A5 a
* _* I1 d: D0 q
还有太多太多,,,. q6 g% z  ~( Q

. c( Q, z: Y* d0 z
( Q& {8 Y! q% l; C2 w9 J9 a
矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
1 J( r. @: b5 O6 [6 U  b9 a
0 d6 a7 j/ I8 S: ^0 V  [

$ _; e3 J$ i2 y$ C$ f2 P3 X% u打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了% y2 S" Q- e0 Y) B

' y8 c9 q, i$ D, r
( @+ S  T# i/ h: d9 ~' A
但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,: Y( T! W/ ]% o& G5 f

* T  [  Q, A$ v  [' g. a* t3 f2017   向那些
  S, z: A! @0 m" d' ]/ w% Y9 b; d$ y
. a6 Q2 u2 ]" Y* J$ M
陪着你笑陪着哭$ v! j" d  _* _4 P) }
' n9 n& k8 L# M
# G" T$ z# K( n, s1 _
陪着诉苦陪吵闹
; E; G  D4 x7 D7 i
. L4 m' e& E! s1 E9 h% L( u
# r6 V( N* m9 g) i, V; B" G) u
陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
% m1 f% J1 p+ ?9 G* f$ [. G: S
6 J5 _# W* b! r+ s+ x
/ A* [7 U1 e% F
avatar
 
这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

评分

参与人数 1活跃币 +20 策小分 +17 收起 理由
avatar 天七星 + 20 + 17 赞一个!

查看全部评分

avatar
2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
avatar
3#
信誉没问题的话,掉单是不需要担心呦
头像被屏蔽
提示: 作者被禁止或删除 内容自动屏蔽
avatar
5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
avatar
6#
掉单的时候客服应该协助帮助客户处理才好。
avatar
7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
avatar
8#
遇到掉单是件很不爽的事情
avatar
这个有时候还是让人心烦的拉
avatar
掉单这个有时也是很无奈了。
avatar
11#
遇到掉单是没办法啊!只能找客服解决了
avatar
12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
avatar
碰到掉单真的是非常的要命的
avatar
14#
太长不看了,调单应该是公司要积极处理的
avatar
15#
所以公司选一个好客服还是很重要啊
avatar
16#
碰上掉单真是倒了大霉。
avatar
高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
您需要登录后才可以回帖 登录 | 论坛注册

本版积分规则

:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
{:8_286:} {:8_287:} {:8_288:} {:8_289:}
{:8_290:} {:8_291:} {:8_292:} {:8_293:}
{:8_294:} {:8_295:} {:8_296:} {:8_297:}
{:8_298:} {:8_299:} {:8_300:} {:8_301:}
{:8_302:} {:8_303:} {:8_304:} {:8_305:}
{:8_306:} {:8_307:} {:8_308:} {:8_309:}
{:8_310:} {:8_311:} {:8_312:}
{:8_313:} {:8_314:} {:8_315:} {:8_316:}
{:8_317:} {:8_318:} {:8_319:} {:8_320:}
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake:
未有绑定记录
 


Powered by 天策论坛   © 2007-2025 天策论坛 | 小黑屋 | 手机|
1717 : 0