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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 ( V- B6 t; ?* e. d
u+ t4 i7 D+ t5 H5 C【会员论坛ID】：zetia( a5 [/ t3 X Z, m: j
【咨询公司】：热博RB88
F' c- N1 |1 i; P+ E% A% d- o% Y& S# i【公司账号绑定】：已绑定4 v: f+ Q/ e! R8 Y0 F4 W- {
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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【事件描述】7 H2 g8 `7 ]# F! e
- U7 J* W, L+ Z5 V欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。; Z, n" M n! L1 _ G
+ M( x, E0 \# z0 f; \【相关图片】：见描述正文, s/ \- X2 |* r& m7 ]# |
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存款及下注图片：
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热博处理提款数据图片：
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/ j3 ?/ E Y1 |3 Q- _9 l* y) S6 e0 q5 \5 K客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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! G3 F' g* v% g5 F6 i" p, o正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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$ N8 E7 p1 L' Q Q" |) p* f/ M/ R
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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1 F& _$ j( e* Z% F5 a" |是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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6 w* ^5 r8 B" c7 W& h7 K明白的，我已经联络了客服，你这稍安无照 |
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麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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/ W- v) W& q! J2 A哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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, Z) A3 T$ u0 p% h$ b1 A哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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' a+ g, ]" D7 v
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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; X% T$ P* [) R
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
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哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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