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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑
9 M6 x. c" D' E% j
/ M( t3 \$ s2 _& L% ~ e【会员论坛ID】：zetia) a7 I) E) B! a2 h S
【咨询公司】：热博RB88# K: w# M2 k3 t9 w
【公司账号绑定】：已绑定& }* A3 O) K2 O% h! j' w# B5 e
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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# |' @! z* c% o, ~" d( V+ O# B【事件描述】
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6 w- w+ ?1 _+ d, N* z+ U' k- I欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
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【相关图片】：见描述正文
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存款及下注图片：) d) ]6 ^, J& M5 p5 S- y3 T
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热博处理提款数据图片：( W- k4 V4 R) h" t0 z' \
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客服聊天数据：3 n! r3 A' j$ O! [" Y& p- I# V
+ ~7 U9 K, i( k9 n! f' ?6 ]# U* j
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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) w2 i0 U, S# _' N正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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' L2 {+ u% n7 `0 M9 y% f, m J这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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* B0 g) }4 [2 h/ M" [( e是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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8 R( u, Y _3 c$ @7 P明白的，我已经联络了客服，你这稍安无照 |
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8 @! \) s2 S9 I, U2 i9 P# h% @麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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7 X! Q% [$ m) G5 p* p( c& J哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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) ]' ?3 O/ ?+ L
哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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2 d4 C0 F! Z6 o! T4 e我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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3 y9 x% `6 j0 w% [# ^" @3 w5 O/ m
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 6 d+ m3 r8 j h, v' k2 n) ^0 W. [
1 x1 y/ e8 J: Z3 c8 @哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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