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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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【会员论坛ID】：huarenh0 b7 A' C, u- f/ p% W8 ?/ G
【咨询公司】：12BET3 i8 h* p9 y$ ?$ S9 U) z, Z
【公司账号绑定】：已绑定9 B9 U1 x: b2 _- {/ d( g2 {
【咨询内容】：
# a2 K! i) P: w ]& o+ K: I( R* x9 q# y
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
3 {0 f3 m6 R$ R# V0 f% c4 L# q$ ? 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。! Z9 ^! U8 a- B# e8 F" m- b
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当前离线
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）* `$ q. w) @. S6 w9 t9 _
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当前离线
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# o" k+ z N3 i. X. c% D好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评" y/ L# w/ W* o7 ?/ j
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当前离线
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1 w7 H( [0 M' D+ z! K0 P5 K
没有联系我……4 n8 w. r2 s3 ^ e/ X! l
第二次邮件复了，钱退回到账号了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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0 Y6 s! z4 e5 ?/ O! F问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题4 ]0 ?6 Y4 o) X+ M. g
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跟进情况更新：
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1 S/ q7 r6 w- @+ N6 t) X2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
. U& _0 b+ ~& F0 [4 y. W2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况6 y8 K$ W1 g: `% n6 M
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号' X; b* `& F0 n- Q
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评: S; g6 J( m% u) M8 ?5 [ l- k0 ~
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评价说明：
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+ l! }$ {/ x8 _; G; K: i/ g1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理# W( d/ _8 r T P5 s
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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