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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 : j3 b: ^# ]# r
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【会员论坛ID】：huarenh
% |+ A1 n2 r# u【咨询公司】：12BET% _! L+ A8 B( y) B* `7 N
【公司账号绑定】：已绑定
6 Q" }5 z& ^$ N【咨询内容】：
1 K9 \! @$ n7 G$ {' ~" g8 l7 ~* _- l. f! l/ I, E @
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……- N: q! U4 m8 y7 W
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。2 J4 @, g( T; t
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 ; S: ?5 Q8 m* P
3 {4 w. Q! S8 Q; L4 q0 l问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
& _3 T' U) s4 o+ I3 Z-----------------------------------------------------------------------------------------------------------------------) I/ j1 x; B2 t8 E% N
- T2 P' p4 E) @ ]: I1 Z跟进情况更新：
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询2 {) a3 _2 _9 t& M# j6 [7 R
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况; Y f6 A3 |* K- L/ X; I! u
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
( w- r2 B* t. |% U! V. m2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：
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- V: r$ G, \ F ]* w1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理+ B" y! u1 _5 q9 J$ U! {* m
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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没有联系我……
1 M( X, M& o0 T& N: L$ t- A2 V第二次邮件复了，钱退回到账号了 |
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当前离线
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* r* o8 i3 r: A; W好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评( h; o3 I7 _9 l& b2 h3 x5 }& i! {
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当前离线
经验:
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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