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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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当前离线
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走$ G( V! e" ?" i8 n9 R5 m: z
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
, p+ G) U5 f$ ~3 m- {: }最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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/ K! B, m/ h2 k- {9 c G关于掉单,论坛也有过不少帖子- M" F, J0 z; @+ M2 K5 z
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有出来吐槽的
9 b- ]' P% t! j s$ w) |4 j* O- \' {2 X" ~: K3 ^
}4 K0 @2 H/ d' s) k% _3 C2 o有出来骂人的$ q4 J2 F: h& E
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有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,% \ S$ @- k% P8 B+ z' r
7 ]% _. H3 }( Y
) v" h6 b% C5 u$ G# z# S, U而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!6 g0 w$ V. A7 F/ W" @
8 }; S5 j5 U+ d2 G7 Z4 T
" D& y) {; X, p因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。+ G( \. O. y7 g Z. c" m. H9 R
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: C u2 [: Q' I, i' b' E然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,/ n2 @; E2 }! H ]% y0 ~' v
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3 T/ E! G# G' m/ b# i接着,公司站出来了:让我想一想静静,,,+ ~( G, _+ N0 D5 {8 V3 s
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) O5 l& H1 w' H: H; Z& g. y- |钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
$ c8 |* c% H2 M' z: Y" J
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
! _7 c) {% \; [( P; j- I6 c6 _6 X/ d5 L
3 \1 ]; Z5 A- y4 }6 \ w7 T3 I根源在哪里?
8 c) l- e* b0 N, Y根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环/ F E% G+ n% P( A0 g7 Y' ]1 S
+ t5 e. G8 _" a% D
& K$ E+ N' d& j3 G* f客服懂每个银行查详单,查流水,查电子单的具体操作吗?! p) J) e$ ?& S+ S7 O6 z% i
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9 o' S( w, v6 T+ k8 Z5 s/ O
客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?3 T( r1 \( m7 Z. p0 [. A# q
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! p: @) W. N% q& W客服懂自家的支付方式的时效效性和最优化吗?6 b- b8 \) o; @0 R4 e1 G# W
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
' _4 A- m: [& B% c( ]
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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3 z: T7 h5 } r3 s/ U( G+ m+ j! v5 D还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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6 h8 ?; F2 B. d9 C; [9 C7 c4 l打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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, } }$ E$ ]7 a4 O
1 V" k+ h: B4 [但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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n( _$ V2 ^7 _8 d" p0 C$ H2017 向那些' h% {7 f6 z& L" i
; {* h3 K* Y7 w$ v0 F8 t) r# F( v4 C, u5 }+ z0 d: }7 {
陪着你笑陪着哭7 G4 I3 C% Y$ _4 T7 G8 D
K4 Q! k2 J2 W2 W% ~0 }
% M7 u- O" v4 f, b" t
陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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