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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 & x, x ~ v+ ]3 I4 L- S
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【会员论坛ID】:huarenh
$ X" l" B0 d6 v. G( W# O/ A【咨询公司】:12BET- e( X6 P* P, J+ ~1 s# T F j* w
【公司账号绑定】:已绑定
8 z9 }9 @7 M" ~, `, \: s【咨询内容】:
4 X5 ~+ A+ P" l' H* e, K2 G5 ~* E! @/ p4 w1 y1 Z" G
10月22日早上9点多的提款,到现在还是没有收到。今天早上咨询客服,说已经汇出了要我提供银行卡流水,提供了然后说等邮件,下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到,联系24小时客服要他们提供转账截图流水号,客服说无法提供,然后又要我重新发银行流水等邮件……4 s8 U! N8 A8 B* q+ Y5 x$ E- }
我发多少次流水都是没有收到啊,我相信12BET不会黑钱,肯定是转账转错给别人了,麻烦论坛和客服跟进一下,这样不断重复发流水等邮件永远解决不了。+ ~% C, K E8 K
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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8 ~' k( r1 p* q2 a问题七玥已经了解了,七玥会联系客服过来帮你查看是什么问题7 H/ [7 T& B2 l
-----------------------------------------------------------------------------------------------------------------------
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跟进情况更新:
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2021-10-25 14:54【接受咨询】—— 版主-七玥接受咨询,留言通知转达客服查询' f# s% z9 h0 p; R: C* N
2021-10-25 15:23【客服回应】—— 客服回应我们告知说财务正在核实,有消息官网客服是会直接联系告知情况,我们会继续更加情况: B1 }" F4 y& q1 t# b/ f
2021-10-30 10:48 【跟进汇报】—— 第二次邮件已回复,钱已退回账号" X( f' j: X: c0 Y
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价,版主默认评价-好评* w# ?& p$ c4 W' a9 ~
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评价说明:
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1,如在公司(客服)无明显过错的情况下,如会员刻意给予差评,版主会客观分析做评价:中评处理, y6 j) u+ } I+ X q' a
2,如咨询客服已回复,但无法再7天(工作日)完成,会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
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当前离线
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12bet老公司,绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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天策币:
活跃币:
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本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢?这里给七玥知道一下哦~ |
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当前离线
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没有联系我……. \- o) f9 Y! p, N
第二次邮件复了,钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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好的 如没问题可以对这次的事务进行评价哦,差评,中评,好评3 k- c# G/ s. @% [! s+ R; t0 n3 M$ ]
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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3 d, |/ | G% {4 y楼主,由于你的事务客服已处理完毕,按照规则48小时工作日内需要回帖给此次咨询服务一个评价,你已超过规则时间,七玥这里帮你默认评价(好评)
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